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Dispensary Services

The Practice dispenses medication for most patients. However, you should be aware that if you live within 1 mile of a community pharmacy you are not eligible to register as a patient who receives medication from the dispensary. No medication can be issued without a signed doctor's prescription. Repeat prescriptions may be requested by telephone, letter, fax, in person or by using our online service. If you wish to order repeat medications online you will need to register at the surgery for a username and password.

When collecting repeat medication patients can re-order straight away by telling the dispensers which items they wish to order for the next month. These will then be ready for collection four weeks later, negating the need for you to order by phone, post or online. Please note that in order for your repeat prescription to be ready in this way you must tell the dispenser each time you collect what you would like to order for the following month. If you do not do this then your prescription will not be ready next time.  You will be given a date from which your next month's medications will be ready.

The dispensary is open for collection of medications Monday - Friday 08:00-13:00 and 14:00-18:30 with the exception of public holidays and staff training afternoons when it is closed.  Medication required urgently outside of surgery hours can be obtained by contacting the local walk-in centre or by dialling 111.

Telephone requests can be made by calling 01522 789307 . This service is available Monday - Friday apart from public holidays and training afternoons.

PLEASE ALLOW AT LEAST 3 WORKING DAYS FROM ORDERING YOUR PRESCRIPTION UNTIL YOU COLLECT IT - This allows the doctor time to check and sign your prescription and for any out-of-stock medication to be ordered and delivered to the surgery.

After a consultation with the doctor it is usually possible for you to collect your medication immediately. However, it may be necessary to order certain items. If this delay is inconvenient a prescription can be given to you for dispensing by a chemist. All prescriptions taken out of the surgery in this way MUST be signed by a doctor.

When collecting your medication please show any pre-payment or exemption cards that you may have. You, or your representative, will be required to complete and sign the declaration on the back of your prescription. If an exemption card is not produced you may still be able to collect your medicine but the dispenser will mark the box on the back of the prescription to state that they have seen no proof of your exemption. This will then be dealt with by the Prescription Pricing Authority (PPA) when the prescription is sent away.

We do not allow anyone under the age of 16 years to collect medication on behalf of another person without prior permission from the doctor.

For information on current prescription costs and advice on exemptions etc, please click on this link: www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx

For those patients who have registered at the practice for on-line ordering of their repeat medications,  the website may be accessed by clicking on the following link:   https://SystmOnline.tpp-uk.com/Login?PracticeId=C83611